We bought the Groupon and the Food was Excellent! The chicken was seasoned to perfection and juicy. The plantains were extremely flavorful. I advise to get there early for a parking space. This place is hopping with customers.
— Laureen and Robert R

The food was the best I have had in years. AMAZING is an understatement. WOW!!!
— Joe Blythe

This place is the real deal. The chicken is always tender and each time is like the first time. Plantains are hard to make properly but they do it. Let's just say I've refused to visit commercial chicken joints since I found this place.
— Kanda K.

This is the second time I've eaten at Pollo Factory. Both times I've ordered the chicken; however, I definitely want to order some of their other dishes. I saw one person order the fried fish and it looked delicious. I recommend trying the fried yuca and fried plantains. The frijoles negros (black beans) and rice are also very tasty sides. The place is not fancy but it's clean. My only complaint if you will is the tiny plastic ware besides that I have nothing bad to say.
— Z A - YELP